Your privacy is our priority. This document details how freecredit collects, uses, stores, and protects the personal data of our Malaysian members, in accordance with international data protection standards.
The freecredit platform meets international security standards for the protection of member data.
Six core pillars that safeguard the security and confidentiality of your personal data on our platform
All communications between your device and freecredit's servers are protected by 256-bit SSL encryption – the same level of protection used by Malaysia's leading financial institutions such as Maybank and CIMB.
Freecredit has never and will never sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes without your explicit consent.
You have full rights to access, correct, download, or request deletion of your personal data at any time. Requests will be processed within 14 business days.
Member data is stored on fully secured servers with restricted access and multi-layered security controls. Only authorised personnel have access to sensitive data.
Freecredit's AI security system monitors for unusual access or suspicious activity in real time, around the clock. Any threats are automatically detected and blocked before they can reach your data.
Freecredit's Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards to ensure your rights are always upheld.
Freecredit collects personal information from you in various situations when you interact with our platform. This is done responsibly and solely for legitimate purposes related to the delivery of freecredit services.
Personal data is collected when you:
Freecredit categorises collected data into several types to ensure more transparent and organised management. Below are the categories of data we collect from members:
Full name, MyKad/passport number, date of birth, gender, and a photo ID (if requested for verification).
Email address, mobile number, and residential address (state and postcode) for support and verification purposes.
Bank account or digital wallet details used for deposits and withdrawals. Full card numbers are never stored in our system.
Game history, betting records, deposits and withdrawals, login sessions, and interactions with the freecredit platform.
IP address, browser type, operating system, device type, screen resolution, and session data for fraud detection purposes.
Records of customer support conversations, emails received, and user satisfaction surveys you have submitted to us.
Freecredit never store your PIN, banking password, or OTP. Never share this information with anyone, including anyone claiming to be a freecredit staff member.
Freecredit uses collected personal data solely for legitimate and reasonable purposes related to providing our platform and services to members in Malaysia. Every use of data has a clear justification, and we do not use your data beyond what is necessary for our services.
The primary purposes for which freecredit uses your data are as follows:
Freecredit is committed to not disclosing your personal data without consent. However, in certain limited circumstances, we may need to share data with specific parties in order to deliver our services effectively:
All third parties who receive freecredit member data are bound by strict confidentiality agreements and may only use that data for the agreed purposes. freecredit does not share data for third-party marketing.
Freecredit continually invests in the latest security technologies and procedures to ensure members' personal data is protected at all times. Our security infrastructure is built on a defence-in-depth approach, ensuring that no single point of failure can expose your data.
Technical security measures implemented by freecredit include:
While no security system is 100% impenetrable, freecredit is committed to continuously strengthening our security defences in line with the latest developments in cyber threats.
The freecredit website uses cookies and similar tracking technologies to enhance your user experience and ensure certain platform features function correctly.
Types of cookies used by freecredit:
You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and gaming experience on the freecredit platform.
As a freecredit member, you have certain rights regarding your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). freecredit fully respects and facilitates the exercise of these rights.
| Your Rights | Description | Response Time |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | 14 days |
| Right to Rectification | Correcting inaccurate or incomplete data | 7 days |
| Right to Erasure | Requesting deletion of your personal data (subject to legal obligations) | 30 days |
| Right to Restriction | Request that we restrict the processing of your data in certain circumstances. | 14 days |
| Right to Portability | Receive your data in a machine-readable format | 21 days |
| Right to Object | Object to the processing of your data for direct marketing | Immediately |
To exercise any of the above rights, please contact the freecredit Data Protection Officer (DPO) team by email at privacy@freecredit.best or via the in-platform live chat. All requests will require identity verification before processing to ensure the security of your account.
Freecredit retains members' personal data for as long as necessary to fulfil the purposes of collection stated in this policy, or as required by applicable Malaysian law.
Once the retention period expires, data will be securely deleted using industry-approved methods to ensure it cannot be recovered. For accounts closed at the member's own request, identity data will be anonymized after all financial and legal obligations have been fulfilled.
Freecredit strictly prohibits individuals under the age of 18 from registering or using any of our platform's services. This platform is intended for adults only.
If freecredit discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to:
If you become aware that a child or underage individual has registered an account on freecredit, please contact us immediately at support@freecredit.best so that immediate action can be taken.
Freecredit reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or improvements to our services.
When material amendments are made to this Privacy Policy, freecredit will:
Continued use of the freecredit platform after any amendments take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, you are advised to stop using the platform and contact us to close your account.
Have questions about how we handle your data? Our team is here to help.
Privacy@freecredit.best
Response within 1–3 business days
Available 24/7
Response within 2 minutes
Support@freecredit.best
For general platform enquiries